Lush Lawn’s Response to COVID-19

Gary Granual Service Guarantee

Our Response to COVID-19

At Lush Lawn, we take the health and safety of our employees and customers very seriously. As the risk of contracting COVID-19 has escalated in Michigan, Governor Whitmer has instituted an emergency “stay home — stay safe” order for all citizens and asked all non-essential businesses to close to help limit the spread of the virus.

UPDATE – March 26, 2020
As the owner of Lush Lawn, I am deeply concerned about the health, safety, and welfare of my employees. We are taking all precautions to keep them, and their families safe during this time. I understand that maintaining your lawn and home is important, but it cannot come at the expense of human life.

On Monday, March 23, 2020, Governor Whitmer issued an executive order for businesses to suspend operations and limit employees to only essential personnel needed to keep the business facilities and inventory safe and secure. Under this order Lush Lawn was permitted to continue to work based on her reference to Department of Homeland Security definitions of businesses to provide services for residential maintenance.

Today, March 26, 2020, Governor Whitmer, in her press briefing, specifically stated that landscape companies were not permitted to continue to work. In keeping with the Governor’s statement, Lush Lawn has stopped all field work effective immediately, and will not resume until such time as instructed by the government.

Our Governor was elected to make tough decisions, and in this situation we respect her decision to delay our services. Therefore we are delaying our services until April 13th. Until then we will continue to have an office staff that is mostly working from home.

We love you and care about all of our customers in Southeast Michigan. We will get through this together stronger than ever. Your lawns will return and so will we.

Thanks again for being our customers. 

Stay safe and healthy,

Aaron Samson
CEO
Lush Lawn/Safari Tree

March 25, 2020
At Lush Lawn, we take the health and safety of our employees and customers very seriously. As the risk of contracting COVID-19 has escalated in Michigan, Governor Whitmer has instituted an emergency “stay home — stay safe” order for all citizens and asked all non-essential businesses to close to help limit the spread of the virus. 

I have been in close contact with the state of Michigan, and it has been determined that Lush Lawn and the services we provide to you are considered essential services, as such we will continue to deliver services to you, until the Governor issues further instructions. While we continue to serve you, I wanted to make you aware of the precautions we are taking to ensure that our employees remain safe and healthy.

Our offices are closed to the public until April 13, or the Governor’s order is lifted: All of our offices are closed to the public at this time. We are answering phones and email as usual. If you need to speak with us about your service or make a payment, please reach out to us at (866) 668-5296, via email at marketing@lushlawn.com, our online chat or our customer assistance website.

Office operations have been cut back to minimum staffing levels: Any employees that can work from home have been instructed to do so until the order is lifted. This includes our customer service team, sales and general office staff. Thanks to our IT support team, this should not change anything for you — we will still be answering the phones and be able to assist you with any questions you may have.

For our field staff, we have implemented the following measures: Employees will disinfect steering wheels, door handles and tools and equipment handles, daily, or as needed.Employee start times have been staggered to limit the number of people in the building at one time.Employees will avoid shaking hands or any close contact with other people and should maintain a 6 ft. distance from people.Employees will be issued face masks/respirators along with latex gloves and are asked to use them as necessary.All employees will have hand sanitizer and are required to use it each time they change gloves.We will not participate in any face-to-face meetings with you, our customers, to limit any potential exposure.

Sign-up for special offers and the latest news from Lush Lawn / Safari Tree